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Customer Engagement

Build Lasting Loyalty

Turn one-time customers into lifelong fans with loyalty programs, targeted marketing, and personalized engagement.

Engagement Tools

Everything you need to keep customers coming back

Loyalty Programs

Reward repeat customers automatically

Email Marketing

Send targeted campaigns to customers

SMS Messaging

Text promotions and updates

Digital Offers

Create coupons and special deals

Customer Insights

Understand buying behavior

Customer Database

Build and manage your customer list

How this works in practice

At the counter

At checkout, the register prompts staff to look up a customer by phone number or scan a loyalty card/QR code, then applies earned rewards automatically instead of requiring a manual discount code. New customers are enrolled in a few taps without leaving the sale screen.

Hardware compatibility

Loyalty and marketing tools run through the same Clover, PAX, or compatible countertop and handheld devices used for payment β€” no separate loyalty terminal is required. Physical loyalty cards can use barcode or QR formats read by the device's built-in or attached scanner.

Connectivity and offline behavior

Customer lookups and point balances rely on an active internet connection; if connectivity drops, most devices can still complete the sale and reconcile loyalty accrual once back online, though redemption during an outage may need to wait.

Staffing and training

Front-of-house staff need to know how to look up or enroll a customer and how to explain the program in one sentence; campaign creation (email/SMS content, offer rules) is typically handled by an owner or manager through a web dashboard, not at the register.

Migrating your existing setup

If you already run a punch-card or spreadsheet loyalty program, we help you decide what's portable β€” points balances from a prior digital platform vary by whether that platform supports export; paper punch cards generally cannot be imported and are phased out at a cutover date you choose.

Who this fits

Repeat-visit businesses β€” restaurants, salons, retail, and coffee/quick-service counters β€” where getting a customer to come back a second and third time matters more than one-time promotional discounts.

FAQ

Frequently asked questions

Grow Your Customer Base

Marketing and loyalty tools included with your POS.

Start Engaging