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Merchant Technical Support

Help Center

Comprehensive technical support, troubleshooting guides, error codes, and setup instructions for all POS devices

Security & PCI

Compliance documentation

Contact Support

Guided troubleshooting and team contact

Connection Issues

Payment Processing

Software & Updates

Hardware Setup

Security & Compliance

Error Codes & Messages

Merchant Technical Support

BSV team hours: Monday–Friday, 8 AM–6 PM Pacific

Our AI assistant, Ava, can help with general questions and collect a support request at any time. A team member follows up during business hours.

Phone Support

Monday–Friday, 8 AM–6 PM Pacific

(424) 368-2851

Email Support

Replies during business hours

info@bsvsolution.com

AI Chat Assistant

Available anytime — not a live agent. Ava answers general questions and passes your request to the team.

Open the chat bubble marked “Ask me” in the corner of any page.

When Contacting Support, Have Ready:

Merchant ID (MID)Terminal ID (TID)Serial NumberError Message/CodeBusiness Name

Looking for pricing or a new POS setup instead?

Tell us about your business and a specialist will follow up. No obligation, and all pricing is reviewed individually and subject to underwriting approval.

How can we help? *

Pick one so we follow up the right way — answers only, or a full setup review.

We hate spam too. We'll contact you about your request using your preferred method — no call lists, no sharing your details.

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Or call:(424) 368-2851

Submitted requests are reviewed by a specialist. Programs and equipment are subject to underwriting approval. Terms apply.